FAQ

FAQ

Buying a trishaw

What is the difference between the trishaws?

Triobike
The seating box is attached with the wheels and the handlebar, and therefore it turns.
It is 89cm on the inside of the box.
A middle piece in the footrest can be removed for better entry for the passengers.
Nihola
Only the front wheels are turning, as in a car.
It is app 84 cm on the inside of the box.
It has a low footrest and entry point.
It has a kickstand in the front for better entry.
Torque
The torque/power that the pedal assists/gives are very different. Brose has the highest Nm because their system is mid drive which means that the motor is right between the pedals.
  • Triobike Promovec 250W: 40Nm – perfect for flat areas
  • Nihola Promovec 250W: 60Nm – good for smaller hills
  • Triobike/Nihola Promovec 500W: 65Nm – good for smaller hills
  • Triobike Brose 250W: 90Nm – perfect for very hilly areas

Promovec motors: What is the difference between the 250W and the 500W?

It is really quite difficult to quantify the differences between using a 250W and a 500W because there are so many variables involved. The difference is probably not going to be double the range, but the 500W should provide more range in general.  The 500W will definitely deliver more power, which will help with hills.  But because of the nature of electric motors — they will draw power as needed from the battery, so it’s actually the combination of the motor, the battery, and the power controller that yields the results — it’s not really accurate to say that, a motor that has twice the power of another motor, is going to deliver twice the range.

What is the leadtimes for the different trishaws?

We update leadtimes regularly on the website for each model. Manufactor lead times varies from 2-12 weeks depending on model and season. For shipping times please see the page “Prices & Freight”.

VAT for European customers: We have a VAT no – do we pay Danish VAT?

If you have a valid VAT no, we do not ad VAT to your invoice. If you do not have a valid VAT no, we will ad Danish VAT to your invoice.

Import Duty – What are the additional import costs?

If buying a trishaw the import is under HS code 8711.60 for electric assisted bikes and has 0% duty for all contries except Canada where GST is 5%. GST is added to your invoice.

When buying only extra batteries the HS code is 8507.60.20. In the US this translates to a 3.4% duty rate, but this is typically not assessed against foreign imports. In Canada it is 0%. We do not know this for alle countries yet. Please investigate by contacting the authorities in your country.

What colours do the Trio-bikes come with?

All our bikes come with a black frame and a red hood. Red blankets can be bought as an accessory.

When you have your trishaw

How do I protect the trishaw?

We recommend buying a cover that is big enough for the trishaw. It could be that some covers for motorbikes fit. Check the measurements for your specific trishaw on the information pages.

Other than that it is important that the bike is stored under a roof and if possible in a closed garage. If you really want the trishaw to live under the best conditions, you should keep it inside where it is warm and dry all year around. That way it will also attract some attention to new pilots and passengers.

How much is the approximate annual maintenance costs?

After one moth of use the bike should have a check at a bike mechanic to tighten up all bolts, rims and spokes. 1-2 hours at a mechanic should be about 70-140 EUR.

Repair and maintenance would be around 200 EUR a year.
Running costs are really down to repair and maintenance, as well as additional batteries every 2 years. Extra batteries can be bought here: copenhagencycles.com

What is the expected lifespan of the trishaws?

The lifespan is around 10 years, with regular maintenance and probably two battery replacements.

What is the expected lifespan of a battery?

We recommend to buy a new battery after two years. The battery looses its effect continuously.

How long does it take to charge the battery?

4-6 hours.

Can you get a logo on the Bike?

The bikes come with a Cycling Without Age sticker on each side of the sitting box with your city’s name on it. We cannot print logos on the bike or make special stickers. You are welcome to do so. Logos of sponsors and so on should be put on the back side of the sitting box.

Do Copenhagen Cycles sell trailers to transport the trio bikes and if so, how much do they cost?

Unfortunately, we are not able to provide you with trailers. We are working on getting a tool for better to be able to transport the trishaws. We don’t have trailers or use any specific company for this, you can probably use a standard ATV trailer or even a horse trailer!

 

Around the trishaw

CWA Affiliate – If we’ve not had a response regard affiliation, are we still able to order with this intent?

Yes, we sell to affiliates and non-affiliates alike.

Promovec: How does the throttle work?

Please read the manuals for your specific trishaw carefully. You find it on the top right side on this page.

For Triobike Promovec 250W:

The throttle works as two things; a walk-assist while you are walking and a power boost while you are riding. Walk-assist – works while you are walking beside the trishaw with up to two passengers in the passenger seat. For safety reasons, you should only bike straight while using the walk-assist. For better balance, you can also sit on the bike without pedalling. It can provide up to 5 km/h, app. 3 miles. Walk assist is good for getting the bike started and getting over small bumps.
Power boost – works while you are on the trishaw pedalling. The key thing to remember is that the pilot has to be pedalling the wheels for the boost to apply. You can control and adjust the level of the assist by using the arrows beside the throttle. It has level 0-5. 5 is the highest level of assistance. 0 is no assistance and might be good to use when training, riding indoor, riding closely to people and when there are no passengers in the trishaw.

Once you are pedalling and have set the assist level of the display panel (say, for example, to assist level 2), you can instantly increase the assist level to level 5 by turning the controller. This helps if you come to a hill, for example, and find it awkward to push the arrow upward on the display panel.  But again, that assist level only works if you are pedalling the trishaw. If you already have the assist on level 5 you don’t get any help from the power boost when turning the throttle.

For Triobike Promovec 500W:

The throttle works as on a motorbike. When you turn the throttle it gives you power.

For Nihola Promovec 250W:

On the display you can adjust the level of assist from 0-5 by using the arrows on the control bar. Once you are pedalling the motor will assist you.  Adjust the level to 5 before hitting a hill to get most assist. The assist only works when you are pedalling the trishaw.

Where do I find the frame number?

On the Triobike it is on the frame at the right front wheel. You can see it if you look “through” the spokes.

On the Nihola it is on the frame going down under the pilot seat.

How do I identify the electric system?

Brand of the e-bike

  • Nihola, Christiania Bike, or Triobike.

Battery article No.

  • Find it at the back of the battery

Controller No.

  • Find it under the controller unit, mounted on the carrier. An example could be 50300-Bl, 50300-BL-48V, 50683-BL, 50683-BL-20, 50685-26-20-BL.

Display part No.

  • Find it at the back of the display. An example could be 50301-3300, 50707-2, 50713 or 50735, 50301-3300-48V.

Motor No.

  • On the left side of the motor, you can find the part No.:
    An example could be 50609-BL, 50609-1-BL, 50675, 50675-BL, 50675-BL, 50675-48V, 50675-BL-48V.

How do I see the difference of the 250W and 500W Triobike?

The 250W Triobike uses a battery with 36V. It both says on the battery and on the motor.
The 500W Triobike uses a battery with 48V.
It is a good idea to put a sticker on both the battery, charger and bike saying 250W or 500W, so you easily can see which parts belong together. A 36V battery cannot be used with a 48V charger and vice versa.

FAQ

If your question is not answered here please do not hesitate to write us at maren@copenhagencycles.com